#bnbprofits. Airbnb Consulting. Property Management Bali.
AIRBNB REPLY TEMPLATES
Let Me Check Availability - Get Back to You Shortly
Hello __________
Thank you for your enquiry for villa _____.
Please let us get back to you shortly with the availability confirmation, this villa has just been advertised, and the booking calendar is one of the few we have that is not auto synched and we have to check with the owner first before each booking. We will do this right away and get back to you shortly.

Regards,
Alex
marketing executive
Villa is AVAILABLE, your dates pre- approved
Hi _____ , thanks for your inquiry for villa _________. We currently have availability for your dates. To book please do proceed via airbnb, your dates have been approved, and if there is anything further I can help with please do let me know.

Regards,
Alex
marketing executive
Villa is AVAILABLE, offer to secure with 50% deposit
Hello _________
thank you for your inquiry. Your dates are currently available. We can secure your dates with 50% deposit via airbnb and the rest can be paid upon arrival. Let me know if you wish to proceed with this booking.

Regards,
Alex
marketing executive
Villa is AVAILABLE, your total + tax will be...
Hello _____ , thanks for your inquiry for villa ______ .
We currently have availability for your period.

Your total in USD is going to be:

airbnb service fee

+15 % taxes (USD ____ ), collected separately upon safe arrival in cash or by card.

To book please do proceed via airbnb, your dates have now been approved, and if you should require any more information please do not hesitate to contact us.

Regards,
Alex
marketing executive
Offer Alternatives
This villa is very nice and very well run, but if it is not exactly what you are looking for
we have a large selection of 400+ nice villas in Bali and able to offer you some alternatives available for your dates.

Please do advise number or adults and kids in your group, number of bedrooms required, location preferences and max budget per night.

We will send you over some options to choose from once we know the full details.

Regards,
Alex
marketing executive
Send Special Offer to pay 50% deposit
Your dates are currently available and can be secured with 50% deposit. This will reduce airbnb fees and a total cost of your booking. I am going to send you special offer to facilitate 50% deposit only, balance along with taxes to be paid after safe arrival in cash or by card.

These specials auto expire after 24 hours, so if you not quite ready just let me know and we can re-issue.

Regards,
Alex
marketing executive
No Discount, offer alternatives, budget request
Thank you for getting back to us.
Unfortunately the owner of this property will not offer any further reductions. These villa is currently on special offer and at $____ per night these villa has exceptional value with location and with the facilities offered.

This villa is very nice and very well run, but if it is out of your price range we have a large selection of 400+ nice villas in Bali and able to offer you some alternatives available for your dates.

Please do advise:
- number or adults and kids in your group,
- number of bedrooms required,
- location preferences
- max budget per night.

We will send you over some options to choose from once we know the full details.

Regards,
Alex
marketing executive
TAXES Clarification

All private villas which are properly registered to receive guests, are subject to mandatory government taxes. Some owners and advertisers include the taxes in the price, which is not the correct way to advertise. Taxes should not be included in airbnb price to avoid paying the airbnb fee on the taxes, which would have made you vacation more expensive.

We are required by local regulations to charge occupancy tax. Villa rate is subject to 15.5 % government taxes and services charge, not included in the price of the reservation and have to be paid directly upon check-in in cash or by card.

This is clearly referred to in the advertisement with airbnb and is further confirmed to all our guests at the point of booking. You can find more about airbnb policy on taxes here: https://www.airbnb.com/help/article/318/how-do-taxes-work-for-guests

Hope this clarifies
Regards,
Alex
marketing executive
Ammount and currency differences, airbnb FEES clarification
Thank you for getting back to me.

All prices for all villas are set in $ USD on our end. You should be able to see the prices in your national currency on your side via the currency converter provided by airbnb. Airbnb charge all guests booking fee of 6-12% for use of their site and also currency conversion fee of 3 % and their fees they add on top of our rate.

Hope this clarifies.
Regards,
Alex
marketing executive
FollowUp 1: where are you in your decision to book
Hi _____ , hope you are well.
I just wanted to quickly touch base with you regarding your interest in booking one of our villas. Any updates on your decision? Please let us know if you still interested or already booked elsewhere.

Look forward to hearing from you
Regards,
Alex
marketing executive
FollowUp 2: alternatives within your budget
Hi _________ hope you are well.
Are you still considering our ___ bedroom villa in _________ for your upcoming Bali holidays or you already found a place to stay ?

If it is not exactly what you are looking for please do advise:
- How many bedrooms required ?
- Preferred location ?
- Budget limit per night?

Look forward to hearing from you.
Regards,
Alex
marketing executive
FollowUp 3: still interested or already booked elsewhere?
Hi _____ , please let us know where are you in your decision to book our villa?
Are you still interested or you already booked elsewhere?
Look forward to hearing from you.
Regards,
Alex
marketing executive
FollowUp 4: still interested or already booked elsewhere?
Hello_______, hope you are well.
Where are you in your decision to book our villa? Your dates are currently available. Please confirm your interest or let us know if you already booked elsewhere.

Look forward to hearing from you.
Regards,
Alex
marketing executive

Get Back To Us Next Time
Thanks for your update. Have a wonderful vacations and get back to us for your next Bali trip. We market over 400 villas here and will be always happy to help you find a perfect place to stay.

Regards,
Alex
marketing executive
Booking Confirmation

Thanks for your booking !
Please provide your direct e.mail and flight details for further communication with guest relations manager and your flight details and arrival time to arrange airport pickup if needed.

Regards,
Alex
marketing executive
Booking Confirmation + Your Balance Due To Pay Is...
Hi ____________
Thanks for your booking !

We are required by local regulations to charge occupancy tax. Villa rate is subject to 15.5 % government taxes and services charge of ( USD $ ____ ), not included in the price of the reservation and have to be paid directly upon check-in

Please provide your direct e.mail and flight details for further communication with guest relations manager and your flight details and arrival time to arrange airport pickup if needed.

Regards,
Alex
marketing executive
Flight Details Request
We haven't received an e-mail reply regarding your flight details, will you be needing airport transfers service from our office? If you do, please send flight details to jeff@balivillashvr.com and we'll arrange for your pick-up. Thank you and look forward to hearing from you soon!
Regards,
Alex
marketing executive

Next Day After Check In
Hi _________ , how are you today?
We hope that everything is going great and you are enjoying your holidays!

How do you like your villa? Do you have any questions or comments?
Is there something we should know to make your stay more pleasant?
Please inform us if something is not functioning properly or if you require any assistance.

Let us know if need any advice on sightseeing, dining and shopping options. We can recommend restaurants, beach clubs, nightout options, must see attractions and more.

Feel free to contact us if you need to arrange tours or transportation, car, bike or bicycle rental, chef service for romantic dinner or BBQ party, in villa yoga classes, SPA, massages, detox juice delivery, surf lessons, professional photoset, etc.

Enjoy your stay.

Regards,
Alex
marketing executive
Next Day After Check In Short
, how are you today?
We hope that everything is going great and you are enjoying your holidays!
How do you like your villa?
Do you have any questions or comments?
Is there something we should know to make your stay more pleasant?
Please inform us if you require any assistance.
Enjoy your stay.
Regards,
Alex
marketing executive
Return Transfer To Airport
Hope you are enjoying your stay.
Will you be needing airport transfer back to DPS airport?
If you do, please send flight details to jeff@balivillashvr.com and we'll arrange for your pick-up. Thank you and look forward to hearing from you soon!

Regards,
Alex
marketing executive

Review Request
we hope you enjoyed your stay at the villa. Your feedback is very important for us and a quick review will be very helpful to build more social trust for future guests.

Get back to us anytime for your next trip to Bali. We offer discounts for returning customers, friends and family.

You will shortly get a review invite from airbnb and we would be most obliged if you could post your guest experience.

Here you can post a review for your recent trip to be seen by future guests. Please go to your reviews: https://www.airbnb.com/users/reviews and post it there.


Regards,
Alex
marketing executive
Review Request FollowUp
Hi _______
we would be most obliged if you could post a quick review of our villa and share your guest experience to help future guests set the right expectations.

To post a review your recent trip please go to your reviews: https://www.airbnb.com/users/reviews and post it there.

Your cooperation is very much appreciated.
Regards,
Alex
marketing executive
Review Request FollowUp 2
Thanks for staying at our villa! Would you mind leaving a review about your experience?
Reviews tell future guests more about my place from a traveler's perspective.
We would be most obliged if you could post your guest review here:

https://www.airbnb.com/users/reviews
Regards,
Alex
marketing executive
Review Request FollowUp How To Post a Review
Hi ,
Here you can post a review for your recent trip to be seen by future guests.
Please go to your reviews: https://www.airbnb.com/users/reviews and post it there.

Thanks again for choosing to stay with us and get back to us next time or refer friends - we offer special rates for returning costumers.

Regards,
Alex
marketing executive
Contact Us Directly - Find Us Online - Visit Our Office
Take a look on our profile page - you will find links to our collection of villas sorted by price range, number of bedrooms and location:

https://www.airbnb.com/users/show/1455923

See all our villas on a map:
https://www.airbnb.com/s?host_id=1455923

If you are already in Bali you are welcome to visit our office. Our company is called Bali Villas HVR and you should be able to find us from a search. We are located on Jl. Dewi Saraswati No.121 Seminyak, Bali and open Monday to Friday 9am to 7 pm

You can find us using hashtag #balivillashvr

Regards,
Alex
marketing executive
Villa Inspection
If you are already in Bali we can arrange a villa inspection for you when villa is not occupied by other guests.

You are welcome to visit our office. Our company is called Bali Villas HVR and you should be able to find us from a search. We are located on Jl. Dewi Saraswati No.121 Seminyak, Bali and open Monday to Friday 9am to 7 pm

You can find us using hashtag #balivillashvr

Regards,
Alex
marketing executive
Many Reviews on Other Sites
thanks for your question.

We are one of biggest holiday property rentals company in Bali with more than 10 years of experience and over fifteen hundred of positive guest reviews across multiple booking platforms like trip аdvisor, fliр кey, etc.

We currently manage a large selection of 400+ nice villas on behalf of different owners and we strive to provide best customer experience possible to make your holiday a memorable one.

You can find us using this hashtag #balivillashvr

This villa was recently listed on airbnb and from our experience only 1 of 3 guests post a review after their stay but we can assure you that villa is well maintained and looks exactly like on a pictures.

To book please do proceed via airbnb, your dates have been approved, and if there is any further information that you may require please do not hesitate to contact us.

Regards,
Alex
marketing executive
Free Late Check Out
We will be pleased to arrange for a free late check out for you, provided that we do not get an incoming guest the next day. If we do, we will then arrange for you to stay at another villa close by free of charge until it is time for your departure.
Regards,
Alex
marketing executive
Baby Cot Complimentary
For kids we can provide baby cot, high chairs, car seats, strollers, pool fencing complimentary upon request.


Regards,
Alex
marketing executive
Airport Pickup Driver Details
Hi _________ ,

Complimentary pick up is provided by our office ( Kuta/Legian, Seminyak, Airport, Canggu)

Our driver will be waiting at the exit gate with signage of your name and villa name on it so you'll know who to look for. Just in case here is the driver's contact Chris +6287860063586 or Agus +6282367589978

If you also have further requests, we can certainly try to accommodate them, just let us know. Looking forward hearing from you.

Regards,
Alex
marketing executive

Extra Bed
Regards,
Alex
marketing executive
Chef Service
Chef service for lunch, dinner and BBQ party available upon request. Cost for dinner or lunch normally USD30-35/ cooking fee + groceries cost. He will cook with your chosen ingredient and requested meal, also he can do the groceries and will give you the receipt later.

Should you have any further question please do not hesitate to contact me.

Regards,
Alex
marketing executive
Driver Service
This villa does not come with car + driver, but this can be arranged upon request, and costs around $50 a day including petrol. 7 pax AC minivan

Regards,
Alex
marketing executive
Early Check In & Late Check Out
Regards,
Alex
marketing executive
Apologise
Regards,
Alex
marketing executive
Relocation / Alteration
Regards,
Alex
marketing executive
Airbnb Blocks Direct Contacts
Sorry about the confusion, we'd need your e-mail address for easier communications after your reservation is confirmed with Airbnb. Until then, any contact information (phone numbers, e-mails, etc.) will be filtered by their messaging system.Yes please do settle your payment with Airbnb, and then we can continue conversation by e-mails preferably.


Regards,
Alex
marketing executive
Avoid Currency Convercion Fee
We recommend you to switch currency to USD on airbnb home page. You will still pay in your local currency but avoid the conversion fee.

Regards,
Alex
marketing executive
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